Delivery Policy

AfroRootFoods UK offers both Standard Delivery and Next Working Day Delivery options.

Delivery Options & Costs

  • Standard Delivery: from £7.50

  • Next Working Day Delivery: from £9.99

  • Delivery prices increase based on the total weight of your order.

Dispatch Times

  • Orders placed by 12:00 noon, Monday to Thursday, are dispatched accordingly.

  • Orders placed after this time or on weekends will be processed on the next working day.

Delivery Timeframes

  • Standard Delivery: arrives within 2–5 working days

  • Next Working Day Delivery: arrives the next working day after dispatch

Pick-Up (By Arrangement Only)

AfroRootFoods UK currently operates as an online-only store. However, customers in or around Manchester may request a pick-up option.

To arrange a collection:

  • Please contact us in advance via our dedicated communication channel

  • Pick-ups are subject to availability and must be scheduled before collection

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Order Processing & Dispatch

4. Delivery to Your Address

Refunds & Returns Policy

At AfroRootFoods UK, we aim to provide an excellent shopping experience for all our customers.

If your order arrives damaged or with missing items, please contact us as soon as possible so we can resolve the issue. Refunds or credits are only available for items that are damaged or missing on delivery.

Reporting Timeframes

  • Non-perishable items: Issues must be reported within 3 days of delivery

  • Perishable items: Issues must be reported within 24 hours of delivery

After these timeframes, we are unable to offer a refund or exchange.

Refund Process

  • Photographic evidence may be requested where appropriate

  • Approved refunds will be issued as a refund or store credit for the affected item(s) only

Returns

  • If you choose to return an item, return shipping costs are the customer’s responsibility

  • Return shipping costs are non-refundable

Product Variations

Please note that product appearance or packaging may vary slightly from images shown on our website. If you have any questions about a product, we encourage you to contact us before placing your order.

FAQs

How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery typically takes 2–5 business days within the UK, depending on your location and courier service.

Do you deliver everywhere in the UK?

Yes, we currently deliver across the United Kingdom. Delivery costs are calculated at checkout based on your address and order size.

Can I return food items?

For safety and hygiene reasons, we do not accept returns on opened or used food items. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery.

What should I do if my order arrives damaged or missing items?

Contact us within 24 hours of delivery with your order number and clear photos of the issue. Our team will review the case and arrange a replacement or refund where appropriate.

Can I cancel my order after placing it?

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.